Personalized and Direct Communication
Create unique guest experience by personalizing your messages.
Proactive Direct Messaging helps you micro-segment guests, directly reach them, and provide them unique experiences.
You’ll also find unlimited business opportunities that you couldn’t think of today!
For Sales & Marketing
Soft Cross-selling & More Revenue at Scale
Have you ever thought of that selling does not have to be annoying? Cross-selling and guest experience can go hand in hand.
The Proactive Direct Messaging enables you to proactively reach out and involve your guests to help them find the products and services they need. In return, you will harvest both higher revenue and more satisfied guests.The best thing is:
You can micro-segment guests and proactively send SMS to the right guest at the right time.
By integrating with the hotel PMS seamlessly, personalized SMS transforms hard-selling to soft-caring. And when guest’s needs are taken care of, they would love to pay for a unique experience.
Successful cases have proven that it effectively sells ancillary products at a high conversion rate and significantly boost revenue for hotels.
For Service
Create Unique Guest Experience
Take care of your guests in a personal way throughout the guest journey, covering pre-stay, in-stay, and post-stay, helps you create a unique experience for them.
You can proactively reach out and involve your guests via SMS, to anticipate and satisfy their needs. In return, you‘ll harvest more satisfied guests and higher revenue.
More Guest Engagement
Help your guests find what they truly need, even something that they couldn’t think of.
Higher Guest Satisfaction
Extra attention and care to delight your guests, making them feel heard and understood.
New Business Opportunities
Knowing the things guests need helps you find business opportunities you didn’t see before.
More & Better Reviews
Satisfied guests are more willing to give feedback and provide positive reviews.
CRM & Guest Profile Management
Micro-segmentation & Precise Targeting
Bookboost also has the CRM function, in which you can segment & target guests to a great extend, conduct proactive marketing at scale, and harvest successful business results.
Personalized Communication
On Bookboost’s platform, you can always see the guest profiles when communicating with them, so that you’re able to generate personalized conversations to better tap into guest needs.