Be at service before guest arrive
Many guests have questions or requests before they arrive. It can be as simple as direction instructions, a taxi pick-up, or regarding a flower delivery to their room. Be properly accessible for your guests to already make them feel comfortable and connected to your brand.
Proactively send your guests a warm welcome message via SMS or another channel. Email open rates are historacally low, do this via SMS instead. SMS has a 98% open rate within 15 minutes.
Pre-stay upsell via chat
With a welcome SMS you can take the opportunity to upsell on of your services. Already have an upsell service in your properties? Engage can integrate with upselling applications, to provide the right message on the right channel.
Connect your PMS with our Concierge product, and gather data as reservations or guest profiles. Concierge enables you to give a personalised touch in the communication you have before the guest arrives.
Automate check-ins with a check-in bot
Automate the check-in process with a check-in bot connected to your PMS. Furthermore, our chatbots can integrate with key providers
Since Check-in bots require integrations with your systems, these types of solution are currently made custom for your properties. Contact us for a quote