All touchpoints in a guest's journey matter to provide a unique guest experience. Today’s guest expectations are highly focused on the experience they have when staying at an accommodation. And what do they do once they leave? They post a review.
4 out of 5 consumers claim to have changed their minds about purchasing when they saw negative reviews online. Thus, a review left by a guest is critical for success. To make sure they are happy, you need to make sure they have the best possible experience.
How? By knowing who your guests are and personalising their experience from the beginning of their journey, which starts before their stay and continues during and after the stay. By showing them they are on the top of your mind from the beginning, you increase guest satisfaction and review ratings.
All touchpoints in a guest's journey matter to provide a unique guest experience. Today’s guest expectations are highly focused on the experience they have when staying at an accommodation. And what do they do once they leave? They post a review.
4 out of 5 consumers claim to have changed their minds about purchasing when they saw negative reviews online. Thus, a review left by a guest is critical for success. To make sure they are happy, you need to make sure they have the best possible experience.
How? By knowing who your guests are and personalising their experience from the beginning of their journey, which starts before their stay and continues during and after the stay. By showing them they are on the top of your mind from the beginning, you increase guest satisfaction and review ratings.
Your CRM is your best tool when it comes to elevating the guest experience. It will help you to personalise your communications and make sure you are sending the right message to the right guest on the right channel.
Bookboost’s Multi-Channel CRM will help you to reach guests on their preferred channels (WhatsApp, SMS, Email), creating higher satisfaction and a more personalised experience.
The guest journey starts before they even make a booking. 80% of guests inspect a hotel’s website before booking through an OTA. Using the Web Messenger that comes within the Unified Inbox, you can engage with your website visitors while they are still interested, helping them to make a booking faster and providing the right answers.
On top of that, after office hours the chatbot takes over and gives visitors all the information they need, creating a higher engagement and increasing the number of direct bookings.
With the Unified Inbox, you are able to communicate with the guests in all the different channels (WhatsApp, e-mail, SMS, etc.) from one single place, having an overview of all the communication with all guests.
All the features help you to reply quickly to all guests and ensure they are never left waiting before hearing back from you, boosting your digital guest experience.
Guests want to feel in control of their journey! With the Digital Interactive Guide, you give them exactly that. They can access to information about their bookings, events in the hotel, digital key, additional services, and more.
The best part: all this content is personalised and relevant for them. This creates a smooth, easy and digital experience from anywhere, without the need to directly reach staff.
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