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The Hospitality Engagement Platform

Turn guest data intodirect bookingspersonalised journeyslasting guest loyaltyactionable insightsseamless experiencesrepeat revenue

Bookboost unifies your CRM, messaging, and automation so your team can build guest loyalty and reduce OTA dependency.

Book a Demo Watch 3-min Demo
Proven Results

What our customers achieve

23%

OTA guest data recovered

Room Republic

9x

Conversions with multi-channel

Ruby Hotels

5-digit

Annual savings achieved

CityBox

Trusted by

Stayery
Nobis
Placemakr
Client logo
Citybox
Ruby Hotels
Kronen Hotels
The Little Big Group
Hakuba
Yellow Square
Cityhub
Stayery
Nobis
Placemakr
Client logo
Citybox
Ruby Hotels
Kronen Hotels
The Little Big Group
Hakuba
Yellow Square
Cityhub
For Every Role

Powerful tools, for every team

Create an experience that makes your guests happier than ever

Give every guest a seamless, personalised journey from booking to checkout. Collect feedback in real time, build loyalty, and turn one-time visitors into returning fans.

Check-in Feedback Loyalty

Spend less time answering messages from guests

All guest messages from every channel in one inbox. Automate repetitive replies, route conversations to the right team, and free your front desk to focus on the guests in front of them.

Inbox Automation Chatbot

Personalised campaigns that increase conversion and revenue

Build automated guest journeys across email, SMS, and WhatsApp. Segment your audience with 80+ personalisation tokens and track every campaign's impact on bookings.

Journeys Email Automation
How It Works

From fragmented data to personalised guest journeys

A continuous loop: unify your data, segment your guests, activate across every channel, then measure and refine.

1

Unify

Connect your PMS, booking engine, and guest touchpoints. Bookboost merges data from 70+ sources into one clean guest profile per person, across every property.

Explore the CDP
2

Segment

Build dynamic guest audiences based on stay history, preferences, booking channel, and behaviour. Segments update in real time as new data flows in.

See segmentation
3

Activate

Trigger personalised journeys, send targeted campaigns, and respond to guests across email, SMS, WhatsApp, and webchat.

See automation
4

Measure

Track campaign ROI, guest satisfaction, and segment performance. Use insights to refine your audiences and sharpen every future journey.

Explore Insights
Insights feed back into smarter segments and better journeys

Every property type has its own guest rhythm. Explore how the loop works for yours.

Hotels Hostels Apartments
The Platform

Build the platform that fits how you operate.

It starts with the CDP: unified guest profiles, clean data, every channel connected. Then you add the modules you need.

Bookboost Customer Data Platform showing unified guest profiles from PMS, OTA, and direct channels
70+ PMS integrations ready to connect
Customer Data Platform

The foundation. One profile per guest, zero duplicates.

Included in every Bookboost plan. The CDP collects guest data from your PMS, booking engine, and every channel, then cleans, deduplicates, and enriches it automatically.

Unified guest profiles across all PMS integrations, OTAs, and direct channels
Smart deduplication with match-and-merge across properties and booking sources
GDPR-native, EU hosted with full consent management, segmentation, and CLTV calculation
Explore CDP Watch demo
Bookboost Journey builder with pre-arrival, in-stay, and post-stay automated guest flows
9x higher conversion than traditional systems
Journey

Automated guest journeys from booking to post-stay

Design the entire guest lifecycle visually. Drag, drop, set triggers, and let personalised messages flow across email, SMS, and WhatsApp automatically.

Visual journey builder with drag-and-drop canvas for pre-arrival, in-stay, and post-stay flows
Reservation-triggered automation with real-time event triggers and 80+ personalisation tokens
Multi-channel delivery across email, SMS, and WhatsApp, shared or tailored per property
Guest App Add-on
Branded check-in, digital room keys, local guides, and feedback collection in one guest-facing web app.
Explore Guest App
Explore Journey Watch demo
Bookboost email marketing campaign builder with audience targeting and template editor
80+ personalisation tokens available
Broadcasts

Targeted campaigns that reach the right guest at the right time

Send email newsletters, SMS campaigns, and WhatsApp broadcasts to precisely segmented guest audiences. A/B test subject lines and build templates with the low-code editor.

Email, SMS, and WhatsApp campaigns sent to audience-targeted guest segments
A/B testing on subject lines, content, and send times to optimise engagement
Low-code email builder with reusable content blocks, templates, and brand controls
Explore Broadcasts Watch demo
Bookboost Unified Inbox showing WhatsApp, email, OTA, and webchat conversations
2h+ saved per employee per day
Unified Inbox

Every guest message, every channel, one screen

WhatsApp, email, SMS, webchat, Booking.com, Expedia. Your team sees everything in one inbox with routing rules, quick replies, and reservation context in every conversation.

All channels unified including OTA messaging from Booking.com and Expedia
Smart routing and collaboration with assignment rules, snooze, escalation, and team handoff
Reservation context in every conversation so agents never ask guests to repeat themselves
AI Agent Add-on
Context-aware, multilingual AI that handles guest enquiries automatically and escalates to your team only when needed.
Explore AI Agent
Explore Inbox Watch demo
Bookboost Insights dashboard with guest segments, campaign ROI, and property comparisons
Live real-time data, always current
Insights Platform

See what works. Fix what does not.

Custom dashboards and reports built on your unified guest data. Track campaign ROI, guest satisfaction, and segment performance in real time across all your properties.

Custom dashboards with the KPIs that matter to your hotel group
Campaign ROI tracking with click-through rates, revenue attribution, and A/B results
Segment analysis comparing guest behaviour, lifetime value, and booking patterns across properties
Explore Insights Watch demo
Integrations

Connects to the systems you already use

Integrations with leading PMS platforms and hospitality tools.

Visit the Integration Centre
Our Customers

Don't just take our word for it

“For us, an automated guest journey is a crucial point because we don't have a reception at our Hotel in Lucerne. This basically means that the customer journey has to be perfect in order to automate it. And that's what I see now with Bookboost.”
Hendrik Renken
Project and Account Manager, Capsule
“Bookboost is ideal for anyone striving to exceed with guest communication and looking to enhance the customer journey.”
Laura Neuberger
Head of Marketing, Stayery
“We’ve seen a big increase in repeat guests ever since we started to use Bookboost. We’ve seen an increase in positive feedback and reviews as well. Guests feel like they’re bonding with the team and forming a connection with the hotel.”
Meghan Dinegar
General Manager, Yours Truly
“For us, an automated guest journey is a crucial point because we don't have a reception at our Hotel in Lucerne. This basically means that the customer journey has to be perfect in order to automate it. And that's what I see now with Bookboost.”

Hendrik Renken

Project and Account Manager, Capsule

“Bookboost is ideal for anyone striving to exceed with guest communication and looking to enhance the customer journey.”
Laura Neuberger
Head of Marketing, Stayery
“We’ve seen a big increase in repeat guests ever since we started to use Bookboost. We’ve seen an increase in positive feedback and reviews as well. Guests feel like they’re bonding with the team and forming a connection with the hotel.”

Meghan Dinegar

General Manager, Yours Truly

Our Blog

Resources and strategies for growth

5 guest segments every hotel group should be using in their email campaigns
Generic hotel email campaigns don't convert. Learn five practical guest segments you can build with data you already have.
Anna Randow
April 17, 2026
•
3 min
Your guests keep asking the same ten questions. Here's the fix for serviced apartments.
Discover 5 automated messages that stop repetitive guest questions before they reach your team.
Dylan Firn
April 9, 2026
•
4 min
Why independent hotels don't need a loyalty programme to win repeat guests
Discover three practical ways independent hotels can build stronger guest loyalty than branded programmes, without the cost or complexity.
Daan de Bruijn
April 8, 2026
•
5 min

Let’s deliver an amazing experience

Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.

Book a demo