Messaging and Email Ticketing

Smart guest messaging for higher-performing hotel teams

Handle your interactions with guests efficiently! Keep track of everything, save time and streamline team collaboration. Bookboost fuels the ticketing system with guest data from our CDP to ensure higher performance.

Benefits of Bookboost’s messaging and email ticketing

01

Time-saving

Stop switching from platform to platform

02

Low effort

All channels you need in one place

03

Top customer service

Your guests always talk to the right person

04

Higher engagement

Answer guests promptly and engage with them

Connect with any culture by connecting with any channel

Forget about missed messages, switching platforms or taking too long to reply. We’ve made guest messaging easy by gathering all channels into one general and easy-to-use overview.

Either email, messaging platforms or OTAs messaging, stop switching channels and answer your guests on time and in the channel where they are, fostering high engagement and increasing satisfaction.

With everything in one place, you get the right context for each conversation, making sure your interactions are more meaningful than ever. Get rid of other devices because you will only need Bookboost’s Unified Inbox on your screen.

Messaging channels

OTA messages

General overview

Organise your conversations and tasks

Keeping track of your tasks was never so straightforward. In Bookboost, every conversation is a new ticket, making it easier than ever for your team to keep track of them. With our customisable labels, it is always clear to which property the guest belongs, what topic is being discussed and how long they’ve been waiting for an answer.

In addition, you can keep your reservation data organised with our customisable views. Everything you need is at hand and ready to be used every day without any hassle. Create a departures view, arrivals view, and more, as personalised as you want them.

Customisable reservations view

Ticketing system

Task manager

Turn teamwork into a dream work with collaboration features

Helping your team be as efficient as possible can be complicated without the right tools. In Bookboost, your team will find a workspace designed to streamline collaboration and create smart processes.

Assign conversations to a team member to make sure every guest talks to the right person; create reminders for yourself and others, use shared views and assign tasks to other members of your team in a few clicks.

Tasks & notes

Snooze feature

Automatic escalation

Provide excellent service even after working hours

Let the chatbot take over when your team is not available and never stop engaging with guests.

Let’s deliver an amazing experience

Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.