The Unified Inbox’s automation features help you to do more with less! Create an optimal space for shared work and watch your conversations be organised without any hassle.
Focus on the most important tasks
As volume increases, handling conversations is still easy
Everything is clear for every team member
Teamwork is turned into dreamwork
The real power of our automation lies in our ability to integrate data from our Customer Data Platform (CDP) and leverage it on our Unified Inbox.
This integration brings all guest data together, enhancing communication organisation more than any other solution. By using data from your CDP, CRM, Unified Inbox and Guest App, we ensure a powerful combination that provides exceptional service and leads to better interactions.
CDP
Data integration
Our email ticketing system transforms your guest communications into manageable tasks. Each email or conversation query is converted into a ticket that can be tracked and managed through its lifecycle.
This system allows for better organisation and prioritisation of guest issues, ensuring that no message goes unanswered. With automated reminders and status updates, your team can stay on top of their workload, providing timely and effective responses to all guest inquiries.
Automation escalation
Snooze feature
Make sure guests talk to the right person without any extra effort. With Bookboost’s Unified Inbox, you can create custom assigning rules that leverage data from our Customer Data Platform.
This use of the right data allows for precise automatic routing of incoming messages, making sure each guest talks to the right operator or team.
This feature allows you to set parameters based on keywords, message source, or guest history, ensuring that each query is handled by the most suitable team member, without making guests wait more than necessary. By automating the assignment process, you reduce response times and improve the efficiency of your customer service team, which as a result, increases guest satisfaction.
Custom rules
Collaborative approach across the organisation
Clear workflow overview
And make guests happier than ever by delivering top-notch customer service.
Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.
