Create a great experience in your serviced apartments

Many customers today are looking for more than a room. They want a home away from home. They look for apartments with a great design and access to all the space and commodities they have in their house. However, that’s not all. When staying in a serviced apartment, they also expect personalisation and technology. They want to be treated in a personal way, and this goes beyond adding their name to an email. It has to do with knowing their profiles, communicating through their preferred channels and providing valuable recommendations.

On the other hand, guests expect fast and technological service. This means no waiting times before entering the apartment, no paperwork that needs to be filled out, online check-in available, and immediate responses every time they ask for information. Your serviced apartment brand must be more than a place to sleep and stay. It must provide an outstanding and unforgettable experience while at the same time tackling all the previous points. With the right tools, you can create a great guest experience, not only providing space and commodities, but also personalisation, recommendations and a service that charms everyone.