Give your guests outstanding service while your staff saves more time and effort than ever.
Delivering exceptional service and creating unforgettable guest experiences is crucial in hospitality. Our Unified Inbox is designed to help you achieve those goals in a smooth way, ensuring your guests feel valued and attended to at all times.
Don’t miss a single message! Respond to their guests' inquiries faster and more efficiently than ever before, taking the guest experience from regular to exceptional with minimal effort.
Our Unified Inbox includes smart features to structure communication across departments to collaborate and keep track of notes and relevant information.
Don’t make your guests wait. Even after office hours, the chatbot will take over and give accurate answers to each visitor, providing an excellent digital experience no matter the day or the hour.
Fast and accurate answers lead to more engaged conversations and interactions, allowing you to connect with your guests and build relationships that will last.
Forget about switching platforms and effortlessly handle all your messages! All your messaging channels will be gathered into one general and comprehensive overview, giving you a holistic view of all incoming messages, including OTA channels.
If your team is not available, your guests won’t even notice. Let the chatbot take over and answer all the common questions, giving your guests the information they need at any time of the day.
Your team will save more time than ever! The different automation features of our Unified Inbox make handling conversations easier and more intuitive, eliminating manual work and helping you provide top-notch customer service with less effort.
We understand that each department within your hospitality business plays a unique role in crafting a memorable guest experience. Bookboost’s Unified Inbox allows you to create different views for each department, ensuring that inquiries are directed to the right team member without any hassle.
From reservations to concierge services, and everything in between, our Unified Inbox enables collaboration without confusion. Seamlessly share insights, track guest preferences, and keep everyone in the loop, all within a single, intuitive platform.
Give your guests the answers they need without making them wait, enhancing their satisfaction.
Faster and more accurate responses lead to more engaging conversations and deeper connections with guests.
Every guest has a different story. With a holistic overview of conversation across channels, you make sure to always deliver the right answer.
Achieve more with less. Your team will accomplish more tasks in less time, ultimately translating to reduced operational costs.
Better organisation and communication across teams thanks to the use of smart collaboration features.
Less time switching between platforms and answering repetitive questions means more time for other relevant tasks and projects.
Learn more about Bookboost Unified Inbox and its advantages.
∙Messaging platforms: Facebook Messenger, Google Business Messages, WhatsApp, SMS, Line, Viber, Telegram.
∙OTA messaging: Booking.com and Expedia.
∙Quick replies
∙Chatbot
∙Web Messenger
∙Guest information
∙Message translation
∙Inbox routing and creation
∙Reservation information automated updates
∙Conversation actions (assign conversations to team members and take over from other members)
∙Internal notes
∙Send attachments & GIFs
∙Send forms
∙Message smart suggestions
Yes, indeed. By streamlining processes, reducing repetitive tasks, and enabling better collaboration, the Unified Inbox enhances team efficiency and can help save up to 2 hours per day per employee. This results in accomplishing more tasks in less time, ultimately leading to reduced operational costs.
Yes, our Unified Inbox is designed to integrate seamlessly with more than +80 PMS in the market. However, it can also work on a report-based function if your PMS can export reservation data.
Yes, the web messenger and the chatbot are part of the Unified Inbox, allowing you to use your website as another channel and be available for your guests at all times.
Around 80% of guests check hotel websites before booking on OTAs. If you engage with your guests at the right time and answer their questions while they are still engaged, you have a higher chance of turning visitors into direct bookings. The Unified Inbox helps you to do all this.
Besides email, you can gather messages from channels such as Messenger and Google Business Messages; and messaging apps like WhatsApp, SMS, Line, Viber, Telegram. In addition, OTA channels such as Booking.com, Expedia. And our team is constantly working on increasing the number of channels.
Yes, the Unified Inbox is especially useful for multi-property hotels. You can filter your inbox per property, so your team will only see the messages of the property they are handling.
Therese Siil
Booking Coordinator, Citybox
Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.
