Everyone talks about guest journeys. Why? Because they are key when it comes to standing out amongst competitors, a crucial matter in hospitality. However, thinking about implementing a guest journey that runs from the booking moment to check-out might sound scary, time-consuming and complicated. The good news, it doesn’t have to be.
You don’t need to use several platforms in order to have a fully functional guest journey in place. Bookboost is built to hep you use your data to easily build guest journeys that run automatically from beginning to end. Not only you get to design them in the way you want them but you can personalise them as much as you want too, to fit your brand and its needs.
Bookboost acts as a canvas where you can use your creativity to design the experience your hotel aims to provide to each and every guest.
Bookboost is designed for hospitality, to help hoteliers consolidate their customer data and start using it without any hassles.
Use one single platform for all communication
Design guest journeys from booking to check-out in minutes
Personalise all your campaigns without spending hours
Automate all your touchpoints to reduce manual work
Using multiple platforms for different purposes can lead to lack of integration, data silos, and more. With Bookboost, you can take care of both inbound (messages from guests) and outbound (your messages to guests) guest communication.
In addition, with our guest web app, you can provide all the information guests need during their stay and make sure they have it right at their fingertips, without any needs for downloads.
Having one platform for all your communication with guests allows you to have only one source of truth. This gives you more control and better knowledge over your guests. At the same time, it helps you to make your operations more cost-effective and easier to onboard new team members.
Learn more about how Bookboost can help your property implement a complete guest journey to get better results.
Guest journeys don’t need to be complicated. With Bookboost, they are built without having to spend hours in front of the computer. Choose how many messages you want to send and when. One booking confirmation via email and one pre-arrival WhatsApp message? You got it. One SMS on the arrival day and post-stay email three days after they leave your property? Done.
What makes Bookboost extra efficient is that designing guest journeys is easy and straightforward thanks to our guest journey builder and our drag and drop approach. You can see exactly what message is being send, when and through which channel, giving you total control of your communications.
In addition, you can create as many guest journeys as you need, selecting different channels (emails, WhatsApp, SMS), and personalising the entire content, to make sure every guest segment receives different information.
Personalisation is crucial for a guest journey to work. With Bookboost, you can create unlimited guest audiences to deliver messages that resonate with them instead of generic and boring messages.
High-spenders, OTA bookers, families with children, business travellers, and more. You can cater to all of them with emails and offers that get their attention and more conversions.
In addition, we enable personalisation at scale thanks to our personalisation tokens. They allow you to automatically extract the information about every guest without having to do it manually. You can add details like name, arrival date, room number, and more, in seconds, to make your campaigns stand out.
Having a guest journey in place where all messages are handled manually is incredibly time-consuming and demands many resources. With our Multi-channel CRM, you can plan and automate every message from pre-stay to post-stay. Whether it is a booking confirmation, pre-arrival campaign, invoice or more, you can schedule it so it runs automatically and without any manual effort.
You can set your triggers in the way that works best for you. An email one day after the booking, an SMS two days before the arrival date- whatever you need, you can create it.
Automation is especially useful for hotels with limited staff on-site or without a reception. Overall, it frees up time for your team and ensures messages reach guests at the right time, avoiding complaints about missed information and forgetting about overloading your team.
Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.
Learn more about Bookboost and its advantages.
Bookboost is your canvas, you can personalise and design your guest journeys as much as you want. Not only the text but the colors, images, fonts, and more. So you can create unique messages for your unique guests.
Yes, besides sending your guest journeys, you can create different campaigns like newsletters, Christmas offers, special occasion discount, and more. As with other emails, you can personalise everything you want.
Bookboost offers triggers based on reservation data. For example: at the booking moment, a specific amount of days before the arrival date, on the departure date, and more. You can customise these to fit your guest journeys, and you can also create your own triggers using our Open API.
Absolutely, Bookboost was built for multi-property hotels. The functionalities in the platform make multi-property communication easier than ever. You can share templates across properties, share guest journeys, and monitor how everything goes without having to spend hours tracking data.
Bookboost's open API provides hotels with the flexibility to seamlessly integrate the platform with their existing systems. We are compatible with 80+ PMS in the market.
