Guest Journey Checklist - Everything a hotelier needs to make guests happy
Download it here!
If you want to increase direct bookings, boost guest satisfaction or create a pleasant guest experience, you need to connect with your guests. And the best way to do it is through a customised and well-planned guest journey.
Why? Because in this way, you make sure your guests will know your brand, have an effortless experience and feel taken care of. With a guest journey, your guests will receive the right information and have the right tools to have a great experience.
But how to know if your guest journey has what it takes to be successful and engage your guests? With the Guest Journey Checklist.
Why a guest journey checklist?
In this checklist, you will find more than 40 points that you need to take into account to build a great guest journey and hence, an excellent guest experience.
Every point has a level of impact and status that will allow you to determine the priority. In the end, you will obtain a guest journey score that will tell you how close or far you are from the goal.
How to use the checklist?
- Download the file.
- Fill in the status for every task (good, can be improved, bad)
- Review what level of priority is assigned to the task.
- You can also mark as “done” the ones that you have already taken care of.