Ruby Hotels has improved conversion and reduced costs as a result of direct messaging engagement with its guests. The lean luxury hotel brand partnered with Bookboost Guest Messaging to better connect with guests to provide unique stay experiences.
On implementing the guest engagement platform, the Ruby team identified best use case scenarios to build guest relationships and drive cost-saving initiatives. Ruby Hotels identified products to offer by text message to achieve a better level of conversion, incorporating its Green Option – where guests skip a day room cleaning in return for a cocktail – which achieved a staggering 29% conversion rate, compared to only 0.1% by email.
This initiative represents a high 5-digit saving per year in room cleaning services across its portfolio, based only on timid September 2020 occupancy levels. Ruby Hotels has also calculated that it saves 42 litres of water for each cleaning that is skipped, enabling the brand to save 42,000 litres of water weekly in a 200 room hotel – the equivalent to a private swimming pool.
In addition, the group identified an opportunity to request a Google review on check-out, improving review ratings by 8 – 11% securing an average score of 4.7 compared to 4.4.
Bookboost has enabled each hotel to directly message guests with personalised messages relevant to their arrival and stay. The guest messaging platform works across numerous messaging channels including Email, SMS, Facebook, Whatsapp, among others giving guests freedom of choic
Ruby Hotels plans to deploy Bookboost in its ten hotels across Europe as part of its philosophy to provide lean luxury for modern, cost- and style-conscious customers through adopting innovative technologies, which synergizes with Bookboost’s mission to empower hotels to engage with guests through conversation for enhanced guest satisfaction and increased revenue.
Bookboost’s Guest Messaging solution includes the Omnichannel Website Chat, which automates replies to website visitor inquiries using artificial intelligence and enables guests to talk with Ruby Hotels on their preferred messaging channel. Ruby Hotels also utilizes Bookboost’s Proactive Direct Messaging to schedule and send personalized SMS to segmented guests.
Direct messaging is beginning to replace email as the communication channel of choice for guests, Bookboost connects to a variety of messaging apps to give guests choice and accommodation providers flexibility. The messaging platform connects to hotel systems including lead property management systems (PMS) such as Clock PMS, MEWS, Opera PMS, Protel, and others to make the experience seamles
About Ruby Hotels
The Munich-based Ruby Group under the leadership of founder and CEO Michael Struck is breaking new ground with its Lean Luxury philosophy. With a lean organisational structure and concentration on the essentials, Ruby succeeds in creating a contemporary, affordable form of luxury for modern, cost and style-conscious customers. Founded in 2013, the Group already operates ten Ruby hotels, with a further 18 hotels under construction or in the planning phase. Ruby is expanding into Asia with the joint venture Ruby Asia, founded in 2018. Ruby also offers Ruby Workspaces in Munich, Hamburg and Düsseldorf. Perfectly equipped workplaces and a creative atmosphere with access to an inspiring office community. Financially strong partners support Ruby’s expansion. ECE Group; the Austrian Soravia Group; Franger Investment, a German family office; Ocean Link, a private equity fund; the entrepreneur Michael Hehn and Michael Struck jointly hold the company shares. For further press information and pictures please contact: firstname.lastname@example.org