Chatbot

Be available for your guests 24/7 with advanced AI

When your team is unavailable or questions are repetitive, let our advanced GPT-powered chatbot take over.

Benefits of Unified Inbox’s chatbot

01

Top customer service

Answer your guests in less time

02

Better response time

No matter day or time, guests receive a quick answer

03

Intelligent responses

The chatbot provides contextually relevant answers

04

Higher engagement

Answer your guests while they are still interested

More than just an automated assistant

Our chatbot is fuelled by the guest data integrated from our Customer Data Platform (CDP). This deep integration allows the chatbot to access comprehensive guest profiles, preferences, and past interactions.

With the right information at hand, responses are rich in context and of high-quality. This ensures that even in the absence of your team, guests receive the high-quality service they expect. Furthermore, our self-service chatbot can enable your guests to navigate your FAQs and get the information they need in the least time.

Unlimited quick replies

Use AI to answer the questions of your guests

GPT Technology

Busy team? The chatbot has your back

Providing an excellent service to your guests is easier when you can answer their questions at all times. No matter if it’s outside of office hours or when your team is busy with other tasks, the chatbot can take over and answer questions in a smooth way so your guests get the information they need while they are still interested.

In addition, our Messaging API allows you to build your own chatbot or connect a third-party chatbot. This gives you plenty of flexibility and allows you to tailor the chatbot to your specific needs, easily integrating it to the existing workflows.

Messaging channels

Hotel website messenger

Messaging API

Capture your web visitors at any time

Did you know the majority of travellers visit a hotel’s website before making a booking? If your website has a chatbot, you will help your visitors providing answers to their questions before their focus moves to something else and helping them to make a booking directly.

Web messenger

Pop up messages to attract the guest and convert them from OTA

Host different Web messengers and assign them to a specific inbox to streamline operations

Make guest communication easy with automation

Do more with less using the automation capabilities of the Unified Inbox.

Let’s deliver an amazing experience

Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.