Manage Guest Journey Strategy: How to optimise efforts and maximize revenue

Want a guest journey that works for both guests and your team?

Watch the full webinar to learn how to design a journey that boosts revenue without overloading your staff.

Guest journeys not only should be smooth and friction-free for every guest but also help hotels drive real results without compromising all your staff’s time.

However, often hoteliers face the challenge of mixing these two approaches. In this session, we will explore how to create a guest journey strategy that drives revenue using the resources you have.

In this session, hospitality experts break down how to map and optimise every touchpoint in the guest experience using the tools and resources you already have. From boosting engagement to driving more repeat bookings, this is your guide to building a journey that delivers real impact.

Perfect if you’re just getting started or looking to fine-tune your current strategy.

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What you'll learn:

- How to map your guest journey: Understand exactly what your guests need at every step.

- Understand how to optimize touchpoints using automation and personalisation.

- Strategies to boost guest engagement: how to turn happy guests into repeat customers and brand advocates.

- How to optimise your journey to create real value for guests.