Die Erwartungen der Gäste an ein Hostel ändern sich ständig. Es geht nicht mehr nur darum, einen großartigen Service zu bieten. Heute lauten die Schlüsselwörter Personalisierung und Technologie. Gäste erwarten, persönlich behandelt zu werden. Aber Personalisierung geht über das Hinzufügen ihres Namens zu einer E-Mail hinaus. Es geht darum, ihre Profile zu kennen, über ihre bevorzugten Kanäle zu kommunizieren und wertvolle Empfehlungen zu geben.
On the other hand, guests expect fast and technological service. This means no waiting times in the lobby before entering the room, no paperwork that needs to be filled out, online check-in available, and immediate responses every time they ask for information. Your hostel must be more than a place to sleep. It must provide an outstanding and unforgettable experience while at the same time tackling all the previous points. It might sound like a challenge, but we are here to help you achieve it.
Bookboost is the Hospitality Engagement Platform that helps hoteliers to get to know their guests and communicate with them in an easy and effective way.All this while saving valuable hours of time and reducing repetitive work for the hotel staff. How can you do it?
Get all your messages from different platforms into one general inbox! Save hours of time, reduce your response rates, assign conversations to team members, view the whole history of guests in one place and make sure every visitor always talks to the right person.
You can organise and structure the guest data to understand your guests. Create complete guest journeys, segment your guests to send personalised messages, send campaigns via SMS, WhatsApp or Email, collect data from OTAs, and schedule and automate communications to save time and effort.
Deliver a great experience even before the stay begins. Help your guests save time by checking in online and providing all relevant information beforehand.
Give your guests all the information they need through a web app. Hotel services, local events, wifi passwords, restaurant menus, and more. Create an effortless and unique experience for them!
Collect your guests’ feedback using the right channel and at the right time to continue developing your offerings.
Wir haben Jörn Hoppe gefragt, warum sie einen so großen Einfluss auf den Reisenden von heute haben. Sehen Sie sich das Video zu seiner Geschichte an!
Erschließen Sie mit Bookboost das Potenzial Ihres Gastronomiebetriebes.