Resources and insights

In an industry as competitive as hospitality, creating a seamless guest journey is essential for hotels. Here is a step-by-step recap on how to do it.

These 9 brands implemented a CRM system in your hotel and saw better results in their marketing operations and service. Read their stories.

Guest satisfaction is critical to getting good reviews and returning guests. And technology can be your ally to help it rise. Don't miss out on these 5 tactics.

A CRM is key for your property, not only to help your staff but to generate more revenue. Let's look into 6 ways you can use it to increase profit.

New booking behaviours on the surface. Review the key trends affecting guests and travellers to maximize new opportunities.

Pre-arrival communication is crucial in hospitality, but generic tactics won't produce good results. Use these tips and grow satisfaction and loyalty.

The hospitality industry is changing rapidly, and hoteliers must adapt to meet high demands with limited resources. Discover how to use your guest data to get excellent results.

If you are looking to increase revenue, communicating in a personal way is key. Here are 9 ideas of different audiences you can build with your guest data.

If you are looking to increase your revenue, building relationships is the first thing to pay attention to. Here are 4 ways to do it!

Make it easy for your guests to enjoy their stay. Discover why lowering customer effort is crucial for guest satisfaction and how to do it.

These powerful strategies will help you not only to recover direct bookings but also stay competitive in the long run.

How does Taylor Swift affect the industry? This and other 4 trends you can leverage to increase revenue.

If you are making these 6 mistakes, you are on your way to destroying your guest experience. Let's change that!

Learn to personalise your communications and get the best tips to create a guest journey that truly captures your customers, boosting loyalty and revenue.

Understanding guest preferences is key to keeping guests coming back. Find out how hoteliers are getting to know what their guests want and expect.

Chatbots are great to save time and have quicker answers. But are they enough to create a great guest experience and grow revenue?

Listen to Daan's advice in The Innovative Hotelier podcast.

Will automation in a hotel boost your numbers or push your guests away?

Download this checklist and discover how to create a guest journey that will make your guests happy.

You have heard of “guest”, you have heard of “messaging”, but do you know what is “Guest Messaging”?

Both scientific research and real cases tell us, Website Chat increases guest satisfaction and direct bookings.

The possibility of Guest Messaging is unlimited, it’s only your imagination that sets the boundary.‍

But the question remains, how to distinguish your hotel from the others?

Bookboost has partnered with the tech-driven hotel group, CityHub to advance its guest communication platform.

To satisfy guests' needs for more efficient, convenient, and personalized experience, Guest Messaging technology is a smart choice.