Expectations are shifting—and so should your guest strategy. In this end-of-year edition of our monthly webinar, we looked at what’s changed in hospitality and how to build an experience that fits today’s traveler.
From the rise of bleisure to how personalisation is evolving, this session dives into what hoteliers need to focus on in 2024. Hear from experienced voices across the industry as they share the dos and don’ts, practical advice, and the biggest guest experience trends shaping the year ahead.
- How the bleisure trend is reshaping guest expectations
- Key arrival moments that impact the guest experience
- Where dynamic pricing fits in the bigger picture
- How hotels can partner with other businesses to improve the journey
- Where and how to use tech without overcomplicating operations
- What sales and events teams can do to personalise better
Panellists:
- Marc Evans, Goki
- Anna Boulard, Proposales
- Marco Kleiner, Atomize
- Daan De Bruijn, Bookboost
- Johanna Bernuy, Bookboost
