As a hotelier, the main purpose is to satisfy the guest by providing the best possible experience. New tech solutions are here to help you to build a special bond with your guests. Make them feel seen and fulfilled with hyper-personalized service. This creates a lasting bond between guests and hotels, attracts today's tech-savvy travelers, and reaps the rewards through guest feedback.
When faced with a challenge one can either choose to throw in the towel or to see the challenge as an opportunity for growth and positive change. We choose the latter option. Since the start of the pandemic hoteliers worldwide have faced the challenge of making sure that their business survives in a time of nationwide lockdowns in many countries around the world and substantial limitations on travel. One of those hoteliers is the Founder and CEO of Future Hotels, Sotiris Kopatsaris. Despite the current situation in the hotel industry he remains optimistic about the future and has founded Future Hotels, a global alliance of the world’s most innovative hoteliers, technologists and researchers, which Bookboost is grateful to have been chosen to be a part of.
We’ve spoken to our hoteliers and they’ve given us insights about the top dos and don'ts about guest messaging.